wiraPrivacy Policy

This page describes what we collect when you use wira and how we keep that data protected. We collect personal information only when you register, deposit funds, or request account verification. We use your data to process transactions, comply with legal obligations, and improve your gaming experience on wira.

Our commitment is to be transparent about data handling. We do not sell your personal information to third parties. We do not use your gaming data for marketing without your explicit consent. We encrypt all sensitive data (passwords, payment details, ID documents) and store it on servers with restricted access. Your data is yours — you can request a copy, correct errors, or request deletion where applicable, subject to legal retention requirements.

This privacy policy covers wira.bet and our mobile app. It applies to all users in jurisdictions where our services are available, including Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. If you have questions about how we handle your data, contact us via the support channels listed at the end of this page.

What Data We Collect on wira

We collect the following categories of personal information:

Registration data: Your email address, password hash, phone number, username, and account creation date. We require a valid email so we can send verification links, password resets, and account notifications.
Identification documents: During account verification (KYC), we ask for a government ID (KTP, passport, or driver licence) and proof of address (utility bill, bank statement, or lease agreement). We store these securely and use them only to verify your identity and comply with regulatory obligations.
Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, date, time, and payment method. We do not store your payment credentials — those are handled by the payment processor.
Transaction history: We log every deposit, withdrawal, game play, bet, and win/loss outcome. This data is retained for seven years to comply with anti-money-laundering regulations and to allow you to review your account history.
Device and usage data: We collect your IP address, device type, operating system, browser type, and approximate geographic location. We also log game titles you play, tables you join, and approximate session duration. This helps us optimise the app, detect fraud, and troubleshoot technical issues.
Cookies and tracking: We use cookies to remember your login state, language preference, and settings. We do not use third-party tracking pixels or analytics that follow you across other websites.

How We Use Your Data on wira

We use the data we collect for the following purposes:

Account management: Email verification, password reset, two-factor authentication, and account recovery.
Payment processing: Recording deposits and withdrawals, reconciling transactions, and detecting duplicate or fraudulent payments.
Legal compliance: Anti-money-laundering (AML) checks, Know-Your-Customer (KYC) verification, and tax reporting where required by local law.
Fraud prevention: Detecting suspicious login patterns, unusual bet amounts, or withdrawal requests that deviate from your normal account behaviour.
Game fairness: Logging all game outcomes to ensure RNG integrity and allow dispute resolution if you question a payout.
Customer support: Using your account history and transaction logs to respond to inquiries and resolve disputes.
Platform optimisation: Analysing game performance, app stability, and user flow to improve wira's features and speed.
Marketing (with consent only): Sending optional email newsletters or promotional updates only if you have opted in. You can unsubscribe at any time.

Data Retention: We retain your personal data as long as your account is active, plus seven years after closure to comply with regulatory requirements. Identification documents are deleted after verification is complete, unless local law requires us to retain them longer.

Who Has Access to Your Data on wira

Our wira support team (account managers, compliance officers, and technical staff) have access to your account information to provide customer service and ensure legal compliance. Our engineering team has access to anonymised and aggregated game data to optimise the platform.

We do not share your personal data with third parties for marketing, advertising, or profiling. However, we may disclose your data when required by law — for example, if a court orders us to provide account records, or if we receive a legal notice from a tax or anti-fraud authority. We will notify you of such legal requests unless the law forbids us from doing so.

Our payment processors (mobile banking, local payment, online payment, e-wallet, etc.) have access to payment information you provide during deposits, but they operate under their own privacy policies and do not share that data with us. Our hosting providers (data centres outside your jurisdiction) store our servers and databases, but they are contractually bound to keep your data confidential and use it only to provide storage and backup services.

Your Rights on wira

You have the following rights regarding your data:

Right to access: You can request a copy of all personal data we hold about you. Contact our support team with a formal request, and we will provide a downloadable file within 30 days.
Right to correction: If your personal information is inaccurate (e.g., misspelled name, wrong address), you can request that we correct it. Use your account settings to update most information directly; for sensitive data like identification documents, contact support.
Right to deletion: You can request deletion of your account and associated data. We will delete active account data within 30 days, though we retain transaction records for seven years as required by law.
Right to withdraw consent: If you have opted into marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in the email or changing your preferences in account settings.
Right to lodge a complaint: If you believe we have mishandled your data, you can file a complaint with your local data protection authority.

Your data is protected by encryption, restricted access, and regular security audits. We do not sell it, and we handle it only as stated in this policy.

wira Privacy & Security Team

Cookies and Tracking on wira

We use cookies to store your login session, language preference, and account settings. These are essential cookies required for the app to function. We do not use advertising cookies or third-party analytics that track you across other sites. If you disable cookies in your browser, some wira features may not work correctly.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes (such as expanding data collection or changing how we use your data), we will notify you by email at least 30 days before the change takes effect. Your continued use of wira after such notice constitutes acceptance of the updated policy.

Contact wira

If you have questions about this privacy policy or how we handle your data on wira, contact our support team via the following channels:

Live chat: Available in English and local languages during business hours on the wira platform.
Email: Send a privacy inquiry to our support address (listed in your account settings or the contact page).
Mailing address: Our office locations include Jakarta and Surabaya. Formal requests for data access can be sent by post.

We aim to respond to all data-related requests within 30 days. For urgent privacy concerns, use the live chat option.

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